Privacy
policy

We Are JOY (“JOY,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, interact with JOY Engine, or engage with our services.

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By using our site or services, you agree to the terms outlined below.

We may collect the following types of information:

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Information you provide directly

• Name, company name, and job title
• Email address and contact details
• Project briefs, brand materials, or uploaded documents
• Communications submitted through contact forms or email

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Information collected automatically

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and usage analytics

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Platform data (JOY Engine users)

• Uploaded documents and assets
• Brand guidelines and creative materials
• Performance reports and structured campaign data

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We collect only what is necessary to provide and improve our services.

We use information to:

• Provide and improve JOY Engine and related services
• Project briefs, brand materials, or uploaded documents
• Communications submitted through contact forms or email
• Improve user experience and system functionality
• Communicate important updates or service changes
• Comply with legal obligations

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We do not sell personal information.

We may share information only when necessary:

• With trusted service providers who support hosting, analytics, or infrastructure
• To comply with legal requirements
• To protect the rights, security, or integrity of JOY and its users

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All third-party partners are required to maintain strict confidentiality and data protection standards.

We retain information only as long as necessary to:

• Provide services
• Maintain client relationships
• Meet legal or contractual obligations

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Clients may request deletion of stored materials subject to applicable legal requirements.

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

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JOY Engine includes structured permission layers, access controls, and governance systems designed to protect sensitive brand and performance data.

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No digital system can guarantee absolute security, but we take data protection seriously and continuously improve our safeguards.

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent where applicable
• File a complaint with a supervisory authority

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To exercise these rights, contact us at hello@wearejoy.co

We may use cookies and analytics tools to:

• Understand site usage
• Improve performance
• Measure engagement

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You may disable cookies in your browser settings, though some functionality may be limited.

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last updated” date above.

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Continued use of our services after updates indicates acceptance of the revised policy.